Is he running the most recent version of SLAB driver, 1.30?

Sent from my T-Mobile 5G Device
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: main@WSJTX.groups.io <main@WSJTX.groups.io> on behalf of Williams,
G (af8c) via groups.io <af8c@...>
Sent: Thursday, May 12, 2022 5:04:09 PM
To: main@WSJTX.groups.io <main@WSJTX.groups.io>
Subject: [WSJTX]Kenwood Silicon Labs Driver issues #TechnicalHelpQuestion

I am trying to help my friend with his Kenwood TS590SG WSJT-X problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X FT8 from
Dell laptops. Both of us were having absolutely no problems for many
many months. In fact my installation was in December 2020. This radio
and computer combination with Windows 10 (and other recent versions of
Windows) has had no problems so far in 18 months of use (knock on
wood). Note that the operation with the TS590SG requires a Silicon Labs
USB driver be downloaded and installed for Windows. We both did that in
late 2020.. Along the way after that there have been Windows updates.
So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last week,
before patch Tuesday this week. He can reinstall the Silicon Labs
package umpty times and yet there are no good results. This is while
reading and using the Kenwood special instructions on how to do it. The
installation is specific on order of installing and plugging in the
radio with the USB cable. He says it's as if Windows will not accept the
installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check for.

--73, Glenn, AF8C

--
This email has been checked for viruses by Avast antivirus software.

https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.avast.com%2Fantivirus&;data=05%7C01%7C%7Cf6d0c183a52c4157c3ab08da345afa83%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637879862594814217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3T891Q0d%2FvUmNyoVXrVsKbOo5I9SoCJkn677ks7gDaE%3D&amp;reserved=0

You gave us some good history but haven't really described exactly what is
occurring now. Are you seeing any error messages? It would be helpful if
you could walk us through step by step what you are doing. You say you did
a patch. Are you referring to Windows Update. You said you installed the
Kenwood driver "umpty times" why did you feel the need to do that? Were
you expecting a different result.

Sorry, wish I could be of more assistance, I have a TS-590 as well, but
we're going to need more information than what you've provided thus far.

Ron - KJ5XX

On Thu, May 12, 2022, 4:04 PM Williams, G (af8c) via groups.io <af8c=
alumni.caltech.edu@groups.io> wrote:

I am trying to help my friend with his Kenwood TS590SG WSJT-X problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X FT8 from
Dell laptops. Both of us were having absolutely no problems for many
many months. In fact my installation was in December 2020. This radio
and computer combination with Windows 10 (and other recent versions of
Windows) has had no problems so far in 18 months of use (knock on
wood). Note that the operation with the TS590SG requires a Silicon Labs
USB driver be downloaded and installed for Windows. We both did that in
late 2020.. Along the way after that there have been Windows updates.
So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last week,
before patch Tuesday this week. He can reinstall the Silicon Labs
package umpty times and yet there are no good results. This is while
reading and using the Kenwood special instructions on how to do it. The
installation is specific on order of installing and plugging in the
radio with the USB cable. He says it's as if Windows will not accept the
installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check for.

--73, Glenn, AF8C

--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

Hi,
In that configuration,
Will other software, Fldigi, Omnirig etc. work perfectly?
73, Hisami 7L4IOU

I wrote what he told me had happened.  Note the words "he can". I am
getting all the information over a telephone call.  I can't see what is

happening.  About a month ago he had the same problem and "fixed" it by

merely reinstalling the Silicon Labs driver.  I was hoping to hear from

folks who have recently worked with the Silicon Labs install.  I hope
we
aren't the only two people who have TS590SG's running FT8.  It was
difficult to ask him what he was seeing on his screen because at the
time today when I heard the story, he was not in the shack and was just

telling me the stories.  Obviously I will be working to get more
detailed information.

By the way, patch Tuesday is all about Windows updates:

https://www.zdnet.com/article/microsoft-may-2022-patch-tuesday-seven-critical-vulnerabilities/

We don't "do" a patch.  Microsoft does them.  My TS590SG is still
working with FT8 with my laptop today, the very day the laptop got all
those patches installed. His laptop wasn't working already several days

ago because of issues with the Silicon Labs driver reinstall failure.

--Glenn, AF8C

On 5/12/2022 10:05 PM, Ron via groups.io wrote:

You gave us some good history but haven't really described exactly

what is

occurring now. Are you seeing any error messages? It would be

helpful if

you could walk us through step by step what you are doing. You say

you did

a patch. Are you referring to Windows Update. You said you installed

the

Kenwood driver "umpty times" why did you feel the need to do that?

Were

you expecting a different result.

Sorry, wish I could be of more assistance, I have a TS-590 as well,

but

we're going to need more information than what you've provided thus

far.

Ron - KJ5XX

On Thu, May 12, 2022, 4:04 PM Williams, G (af8c) via groups.io <af8c=
alumni.caltech.edu@groups.io> wrote:

I am trying to help my friend with his Kenwood TS590SG WSJT-X

problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X FT8

from

Dell laptops. Both of us were having absolutely no problems for

many

many months. In fact my installation was in December 2020. This

radio

and computer combination with Windows 10 (and other recent

versions of

Windows) has had no problems so far in 18 months of use (knock on
wood). Note that the operation with the TS590SG requires a Silicon

Labs

USB driver be downloaded and installed for Windows. We both did

that in

late 2020.. Along the way after that there have been Windows

updates.

So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last

week,

before patch Tuesday this week. He can reinstall the Silicon Labs
package umpty times and yet there are no good results. This is

while

reading and using the Kenwood special instructions on how to do it.

The

installation is specific on order of installing and plugging in the
radio with the USB cable. He says it's as if Windows will not accept

the

installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check

for.

--73, Glenn, AF8C

--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus