locked Kenwood Silicon Labs Driver issues #TechnicalHelpQuestion


Williams, G (af8c) <af8c@...>
 

I am trying to help my friend with his Kenwood TS590SG WSJT-X problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X  FT8 from Dell laptops.  Both of us were having absolutely no problems for many many months.  In fact my installation was in December 2020.  This radio and computer combination with Windows 10   (and other recent versions of Windows) has had no problems so far in 18 months of use (knock on wood).  Note that the operation with the TS590SG requires a Silicon Labs USB driver be downloaded and installed for Windows.  We both did that in late 2020..  Along the way after that there have been Windows updates.  So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last week, before patch Tuesday this week. He can reinstall the Silicon Labs package umpty times and yet there are no good results.  This is while reading and using the Kenwood special instructions on how to do it.  The installation is specific on order of installing and plugging in the radio with the USB cable. He says it's as if Windows will not accept the installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check for.

--73, Glenn, AF8C

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Chuck Adams
 

Is he running the most recent version of SLAB driver, 1.30?

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From: main@WSJTX.groups.io <main@WSJTX.groups.io> on behalf of Williams, G (af8c) via groups.io <af8c@...>
Sent: Thursday, May 12, 2022 5:04:09 PM
To: main@WSJTX.groups.io <main@WSJTX.groups.io>
Subject: [WSJTX]Kenwood Silicon Labs Driver issues #TechnicalHelpQuestion

I am trying to help my friend with his Kenwood TS590SG WSJT-X problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X FT8 from
Dell laptops. Both of us were having absolutely no problems for many
many months. In fact my installation was in December 2020. This radio
and computer combination with Windows 10 (and other recent versions of
Windows) has had no problems so far in 18 months of use (knock on
wood). Note that the operation with the TS590SG requires a Silicon Labs
USB driver be downloaded and installed for Windows. We both did that in
late 2020.. Along the way after that there have been Windows updates.
So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last week,
before patch Tuesday this week. He can reinstall the Silicon Labs
package umpty times and yet there are no good results. This is while
reading and using the Kenwood special instructions on how to do it. The
installation is specific on order of installing and plugging in the
radio with the USB cable. He says it's as if Windows will not accept the
installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check for.

--73, Glenn, AF8C

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Dave Garber
 

is he trying to run the install under admin status. check his UAC
settings, they may be set very high


I assume this is to get the audio codec for wsjtx??

Dave Garber
VE3WEJ / VE3IE

On Thu, May 12, 2022 at 5:14 PM Chuck Adams <cfadams@...> wrote:

Is he running the most recent version of SLAB driver, 1.30?

Sent from my T-Mobile 5G Device
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________________________________
From: main@WSJTX.groups.io <main@WSJTX.groups.io> on behalf of Williams,
G (af8c) via groups.io <af8c@...>
Sent: Thursday, May 12, 2022 5:04:09 PM
To: main@WSJTX.groups.io <main@WSJTX.groups.io>
Subject: [WSJTX]Kenwood Silicon Labs Driver issues #TechnicalHelpQuestion

I am trying to help my friend with his Kenwood TS590SG WSJT-X problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X FT8 from
Dell laptops. Both of us were having absolutely no problems for many
many months. In fact my installation was in December 2020. This radio
and computer combination with Windows 10 (and other recent versions of
Windows) has had no problems so far in 18 months of use (knock on
wood). Note that the operation with the TS590SG requires a Silicon Labs
USB driver be downloaded and installed for Windows. We both did that in
late 2020.. Along the way after that there have been Windows updates.
So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last week,
before patch Tuesday this week. He can reinstall the Silicon Labs
package umpty times and yet there are no good results. This is while
reading and using the Kenwood special instructions on how to do it. The
installation is specific on order of installing and plugging in the
radio with the USB cable. He says it's as if Windows will not accept the
installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check for.

--73, Glenn, AF8C

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Chuck Adams
 

Also make sure you turn off Windows capability to power off the associated COM port! I accidentally unplugged the USB cable and Windows automatically powered down my associated COM port! Took me forever to find that glutch!


Ron
 

You gave us some good history but haven't really described exactly what is
occurring now. Are you seeing any error messages? It would be helpful if
you could walk us through step by step what you are doing. You say you did
a patch. Are you referring to Windows Update. You said you installed the
Kenwood driver "umpty times" why did you feel the need to do that? Were
you expecting a different result.

Sorry, wish I could be of more assistance, I have a TS-590 as well, but
we're going to need more information than what you've provided thus far.

Ron - KJ5XX

On Thu, May 12, 2022, 4:04 PM Williams, G (af8c) via groups.io <af8c=
alumni.caltech.edu@groups.io> wrote:

I am trying to help my friend with his Kenwood TS590SG WSJT-X problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X FT8 from
Dell laptops. Both of us were having absolutely no problems for many
many months. In fact my installation was in December 2020. This radio
and computer combination with Windows 10 (and other recent versions of
Windows) has had no problems so far in 18 months of use (knock on
wood). Note that the operation with the TS590SG requires a Silicon Labs
USB driver be downloaded and installed for Windows. We both did that in
late 2020.. Along the way after that there have been Windows updates.
So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last week,
before patch Tuesday this week. He can reinstall the Silicon Labs
package umpty times and yet there are no good results. This is while
reading and using the Kenwood special instructions on how to do it. The
installation is specific on order of installing and plugging in the
radio with the USB cable. He says it's as if Windows will not accept the
installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check for.

--73, Glenn, AF8C

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Williams, G (af8c) <af8c@...>
 

I wrote what he told me had happened.  Note the words "he can". I am getting all the information over a telephone call.  I can't see what is happening.  About a month ago he had the same problem and "fixed" it by merely reinstalling the Silicon Labs driver.  I was hoping to hear from folks who have recently worked with the Silicon Labs install.  I hope we aren't the only two people who have TS590SG's running FT8.  It was difficult to ask him what he was seeing on his screen because at the time today when I heard the story, he was not in the shack and was just telling me the stories.  Obviously I will be working to get more detailed information.

By the way, patch Tuesday is all about Windows updates:

https://www.zdnet.com/article/microsoft-may-2022-patch-tuesday-seven-critical-vulnerabilities/

We don't "do" a patch.  Microsoft does them.  My TS590SG is still working with FT8 with my laptop today, the very day the laptop got all those patches installed. His laptop wasn't working already several days ago because of issues with the Silicon Labs driver reinstall failure.

--Glenn, AF8C

On 5/12/2022 10:05 PM, Ron via groups.io wrote:
You gave us some good history but haven't really described exactly what is
occurring now. Are you seeing any error messages? It would be helpful if
you could walk us through step by step what you are doing. You say you did
a patch. Are you referring to Windows Update. You said you installed the
Kenwood driver "umpty times" why did you feel the need to do that? Were
you expecting a different result.

Sorry, wish I could be of more assistance, I have a TS-590 as well, but
we're going to need more information than what you've provided thus far.

Ron - KJ5XX

On Thu, May 12, 2022, 4:04 PM Williams, G (af8c) via groups.io <af8c=
alumni.caltech.edu@groups.io> wrote:

I am trying to help my friend with his Kenwood TS590SG WSJT-X problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X FT8 from
Dell laptops. Both of us were having absolutely no problems for many
many months. In fact my installation was in December 2020. This radio
and computer combination with Windows 10 (and other recent versions of
Windows) has had no problems so far in 18 months of use (knock on
wood). Note that the operation with the TS590SG requires a Silicon Labs
USB driver be downloaded and installed for Windows. We both did that in
late 2020.. Along the way after that there have been Windows updates.
So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last week,
before patch Tuesday this week. He can reinstall the Silicon Labs
package umpty times and yet there are no good results. This is while
reading and using the Kenwood special instructions on how to do it. The
installation is specific on order of installing and plugging in the
radio with the USB cable. He says it's as if Windows will not accept the
installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check for.

--73, Glenn, AF8C

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hisami dejima
 

Hi,
In that configuration,
Will other software, Fldigi, Omnirig etc. work perfectly?
73, Hisami 7L4IOU


Williams, G (af8c) <af8c@...>
 

No "other" software is running besides WSJT-X and normal windows.
--73, Glenn, AF8C

On 5/13/2022 2:01 AM, hisami dejima via groups.io wrote:
Hi,
In that configuration,
Will other software, Fldigi, Omnirig etc. work perfectly?
73, Hisami 7L4IOU



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Jim Bacher - WB8VSU
 

Without knowing more, I would unplug the USB cable at both ends and plug them back in. Could be the cable was bumped and isn't fully engaged on one of the ends.

Although not likely I have had USB ports fail. So if resetting the cable doesn't help, change to a different USB port on the computer.

Make sure with the Device Manager that the com port and audio device settings didn't change. I have had audio and com ports change, for unknown reasons after a reboot.

⁣Jim Bacher, WB8VSU
wb8vsu@...
https:\\trc.guru​

On May 12, 2022, 11:39 PM, at 11:39 PM, "Williams, G (af8c) via groups.io" <af8c@...> wrote:
I wrote what he told me had happened.  Note the words "he can". I am
getting all the information over a telephone call.  I can't see what is

happening.  About a month ago he had the same problem and "fixed" it by

merely reinstalling the Silicon Labs driver.  I was hoping to hear from

folks who have recently worked with the Silicon Labs install.  I hope
we
aren't the only two people who have TS590SG's running FT8.  It was
difficult to ask him what he was seeing on his screen because at the
time today when I heard the story, he was not in the shack and was just

telling me the stories.  Obviously I will be working to get more
detailed information.

By the way, patch Tuesday is all about Windows updates:

https://www.zdnet.com/article/microsoft-may-2022-patch-tuesday-seven-critical-vulnerabilities/

We don't "do" a patch.  Microsoft does them.  My TS590SG is still
working with FT8 with my laptop today, the very day the laptop got all
those patches installed. His laptop wasn't working already several days

ago because of issues with the Silicon Labs driver reinstall failure.

--Glenn, AF8C

On 5/12/2022 10:05 PM, Ron via groups.io wrote:
You gave us some good history but haven't really described exactly
what is
occurring now. Are you seeing any error messages? It would be
helpful if
you could walk us through step by step what you are doing. You say
you did
a patch. Are you referring to Windows Update. You said you installed
the
Kenwood driver "umpty times" why did you feel the need to do that?
Were
you expecting a different result.

Sorry, wish I could be of more assistance, I have a TS-590 as well,
but
we're going to need more information than what you've provided thus
far.

Ron - KJ5XX

On Thu, May 12, 2022, 4:04 PM Williams, G (af8c) via groups.io <af8c=
alumni.caltech.edu@groups.io> wrote:

I am trying to help my friend with his Kenwood TS590SG WSJT-X
problem.

Background:
My friend and I are running TS590SG transceivers with WSJT-X FT8
from
Dell laptops. Both of us were having absolutely no problems for
many
many months. In fact my installation was in December 2020. This
radio
and computer combination with Windows 10 (and other recent
versions of
Windows) has had no problems so far in 18 months of use (knock on
wood). Note that the operation with the TS590SG requires a Silicon
Labs
USB driver be downloaded and installed for Windows. We both did
that in
late 2020.. Along the way after that there have been Windows
updates.
So far, my system setup is still working as of three days ago.

His is another story...

My friend's Dell Windows 10 laptop stopped working with FT8 last
week,
before patch Tuesday this week. He can reinstall the Silicon Labs
package umpty times and yet there are no good results. This is
while
reading and using the Kenwood special instructions on how to do it.
The
installation is specific on order of installing and plugging in the
radio with the USB cable. He says it's as if Windows will not accept
the
installation of the Silicon Labs driver when viewing Device Manager.

So we are looking for anyone with new knowledge of what to check
for.

--73, Glenn, AF8C

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Marlo Montanaro - KA2IRQ
 

I have a Dell Windows 10 laptop that uses Silicon Labs drivers to connect via a virtual serial port to a console port on a router. This is very similar to your situation with the Kenwood.

I couldn't get it to work to save my life. The Silicon Labs driver in Device Manager just showed up with a big yellow exclamation point - not working.

The answer turned out to be a manual update of the driver. Don't use the Silicon Labs application to do the updates. You can probably remove that software.

Connect to the device, let the drivers install, but they won't work.

In Device Manager, find the device, right click and select "Update Driver".
Click on "Search Automatically for Drivers"
Click on "Search for update drivers on Windows Update"
Click on "Check for Updates" > View Optional Update
Select "Silicon Labs Inc - Port - 10.x.x.x" and click "Download and Install"
For me, I never saw the "Download" percentage change from zero- but when I went back to Device Manager, a COM port was listed and working.

Hope that helps you out.

73,
Marlo
KA2IRQ