Locked FW: WSJT lock ups
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Francis Thompson <icongeo@...>
Gents,
Many thanks for your kind replies regarding this problem.
I think Marion K4GOK may have the solution. I must confess I had not considered the Norton security software suite but that would certainly explain the intermittent nature of the problem. I will turn off the auto scheduling and see if the problem goes away.
Regarding the drivers Lance W7GJ, I think that while that is certainly something that one should keep up to date, especially where WIN 10 and its updates are concerned, my PC is an HP and relatively new, so the HP utilities software included on the drive takes care of updating the drivers etc on a weekly basis.
Arnold, NK9O describes a problem with the waterfall at his setup. I too have seen this effect but at G4PMB it is due to connecting remotely to the PC running WSJTX from another PC elsewhere in the house. As the two PCs are connected by the WiFi network, it is often not possible for the data to be routed between them quickly enough to update the waterfall. Possibly if I were to use a LAN Ethernet cable connection, this may not occur but I am not able to “hard wire” them. The effect is only noticeable when receiving FT8 due to the increased PC time required and the amount of data being sent from the receiver PC to the display PC when the band is busy. If using JT65 there is no delay and therefore no effect on the waterfall, possibly because there is very little traffic these days….At worst on FT8 mode it will cause one cycle to be missed on receive and the station I am working will have to send his reply twice. No effect on transmission that I have noticed. Another possibility is that your PC needs upgrading although I do not know what you are using so that is merely a suggestion. Decoding many FT8 signals simultaneously does use a lot of resources however so something to consider.
If the Norton “fix” works I will revert to the group in a couple of weeks and update the thread. Hopefully it may be of use to someone.
Once again, my sincere thanks to all for taking the time to put some ideas forward.
Best 73 Frank G4PMB
From:
WSJTX@groups.io <WSJTX@groups.io> On Behalf Of
Marion D. Kitchens
Sent: 04 February 2020 22:32 To: WSJTX@groups.io Subject: Re: [WSJTX] FW: WSJT lock ups
Nope. No intermittent water fall receiving/scrolling blank.....
On Tue, 4 Feb 2020 18:36:06 +0000 (UTC) "Arnold Lausevich" <nk9o@...> writes:
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Francis Thompson <icongeo@...>
Gents,
Many thanks for your kind replies regarding this problem.
I think Marion K4GOK may have the solution. I must confess I had not considered the Norton security software suite but that would certainly explain the intermittent nature of the problem. I will turn off the auto scheduling and see if the problem goes away.
Regarding the drivers Lance W7GJ, I think that while that is certainly something that one should keep up to date, especially where WIN 10 and its updates are concerned, my PC is an HP and relatively new, so the HP utilities software included on the drive takes care of updating the drivers etc on a weekly basis.
Arnold, NK9O describes a problem with the waterfall at his setup. I too have seen this effect but at G4PMB it is due to connecting remotely to the PC running WSJTX from another PC elsewhere in the house. As the two PCs are connected by the WiFi network, it is often not possible for the data to be routed between them quickly enough to update the waterfall. Possibly if I were to use a LAN Ethernet cable connection, this may not occur but I am not able to “hard wire” them. The effect is only noticeable when receiving FT8 due to the increased PC time required and the amount of data being sent from the receiver PC to the display PC when the band is busy. If using JT65 there is no delay and therefore no effect on the waterfall, possibly because there is very little traffic these days….At worst on FT8 mode it will cause one cycle to be missed on receive and the station I am working will have to send his reply twice. No effect on transmission that I have noticed. Another possibility is that your PC needs upgrading although I do not know what you are using so that is merely a suggestion. Decoding many FT8 signals simultaneously does use a lot of resources however so something to consider.
If the Norton “fix” works I will revert to the group in a couple of weeks and update the thread. Hopefully it may be of use to someone.
Once again, my sincere thanks to all for taking the time to put some ideas forward.
Best 73 Frank G4PMB
From: WSJTX@groups.io <WSJTX@groups.io>
On Behalf Of Marion D. Kitchens
Sent: 04 February 2020 22:32 To: WSJTX@groups.io Subject: Re: [WSJTX] FW: WSJT lock ups
Nope. No intermittent water fall receiving/scrolling blank.....
On Tue, 4 Feb 2020 18:36:06 +0000 (UTC) "Arnold Lausevich" <nk9o@...> writes:
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Joe
I went to the Control Panel and hit the Programs and Features icon and uninstalled everything listed that Del in the name. I don't recall the names, but I think they all had something to do with Dell Customer Assistance or Dell Customer Experience in the name.
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Thanks Bill. All looks quiet in Task Manager, so no problem at this time. I'll keep an eye on it. 73, Herb WB8ASI
On February 4, 2020 at 7:27 PM Bill Somerville <g4wjs@...> wrote: |
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Herb,
OK, but I am not suggesting you remove
it just because it is there. It may well provide some useful
service when its working correctly. What I said is that you should
check if it is using excessive memory, by excessive I mean
virtually all of it, i.e. multiple Gigabytes. It will be pretty
obvious if it is doing so if you look at the process memory usage
in Task Manager. Only if it is clearly causing a problem should
you consider taking the steps I suggested to remove it from your
system.
73
Bill G4WJS. On 05/02/2020 00:04, Herb Blue wrote:
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Thanks much Bill. I'll check, but I probably have it.
"Dell SupportAssist Remediation" Get notifications from Support Assist all the time. Herb, WB8ASI
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Lance Collister, W7GJ <w7gj@...>
WOW! MNI TNX Bill! I noticed that it was using up a lot of memory on my Dell laptop
that I use on DXpeditions! I will fix it, thanks to you! VY 73, Lance On 2/4/2020 23:22:22, Bill Somerville wrote: Hi Herb, -- Lance Collister, W7GJ(ex WA3GPL, WA1JXN, WA1JXN/C6A, ZF2OC/ZF8, E51SIX, 3D2LR, 5W0GJ, E6M, TX5K, KH8/W7GJ, V6M, T8GJ, VK9CGJ, VK9XGJ, C21GJ, CP1GJ, S79GJ, TX7MB) P.O. Box 73 Frenchtown, MT 59834-0073 USA TEL: (406) 626-5728 QTH: DN27ub URL: http://www.bigskyspaces.com/w7gj Skype: lanceW7GJ 2m DXCC #11/6m DXCC #815 Interested in 6m EME? Ask me about subscribing to the Magic Band EME email group, or just fill in the request box at the bottom of my web page (above)! |
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On 04/02/2020 23:46, Herb Blue wrote:
I'll check, but I probably have it.Have what Herb? 73 Bill G4WJS. |
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Thanks much Bill. I'll check, but I probably have it. Get notifications from Support Assist all the time. Herb, WB8ASI
On February 4, 2020 at 6:22 PM Bill Somerville <g4wjs@...> wrote: |
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Hi Herb,
one known severe issue with Dell
machines is a process called "Dell SupportAssist Remediation"
using huge amounts of memory due to a memory leak. Check using
Task Manager to see if you have this problem.
I believe the relevant advice from Dell
Tech Support is:
"to uninstall, in this order, Dell
Support Assist, Dell Support Assist Agent, then Dell Support
Assist Remediation. Reboot. Then reinstall Dell Support Assist
from the website, but do not reinstall remediation."
73
Bill G4WJS. On 04/02/2020 23:07, Herb Blue wrote:
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I'm an Dell XPS user as well, and am seeing the same issue. Not often, but just a pain. What "Dell related entities" can I delete. Sure don't want to mess things up. Thanks, Herb WB8ASI
On February 4, 2020 at 6:01 PM Joe <wq6q@...> wrote: |
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Marion D. Kitchens
toggle quoted message
Show quoted text
Nope. No intermittent water fall receiving/scrolling blank.....
On Tue, 4 Feb 2020 18:36:06 +0000 (UTC) "Arnold Lausevich" <nk9o@...> writes:
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This was a big topic back a few months ago. In my case, the Flex folks suggested it had to do with latency in the driver interrupt code. Do a search for "latency" and/or " WSJT decoding stopping". In my case, after weeks of sleuthing, and a lot of watching "Latency Monitor" results, I found that Dell (my machine is a Dell XPS) had loaded a lot of 'customer experience' monitoring software that ran in the background. There were/are lots of references to this issue if you do a more global search for sound recording glitches related to latency in the drivers getting out of hand. I removed all of the Dell related entities from the Control Panel, rebooted, and haven't had a fault since. I can't really swear definitively that this was the cause, since I was also making a few other changes (like reverting to a prior version of WIndows (I have since gone back to the current version), disabling some plug and play drivers (but not all). But at least one other person followed those steps and fixed his problem as well.
BTW, I got reamed for suggesting that perhaps WSJTX could be made a bit more robust in the face of these anomalies, so I wouldn't suggest pointing the finger in that direction! Good luck!! Joe/WQ6Q |
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Arnold Lausevich <nk9o@...>
how about intermittent water fall receiving/scrolling blank?
On Tuesday, February 4, 2020, 12:31:32 PM CST, Marion D. Kitchens <k4gok@...> wrote:
That happens here from time to time. Best I can tell is that it is caused by my virus protection software doing some routine background operations "while the computer is not in use". It happens so seldom that I haven't sought a fix. Marion K4GOK On Tue, 4 Feb 2020 15:47:15 +0000 "Lance Collister, W7GJ" <w7gj@q.com> writes: > Hi Frank, > > I also have had this exact same thing happen from time to time and I > have no idea > why. Make sure your computer firmware (NOT just operating system) is > up to date. I > did update the drivers for my computer, and I think that may have > helped, but I am > not sure. > > GL and VY 73, Lance > > > > On 2/4/2020 14:57:56, Francis Thompson wrote: > > Gentlemen, > > For some time now, across several different versions of WSJT-x, I > have been > > experiencing very intermittent lock ups of the program. If the > program is left > > alone, in monitor mode, occasionally when I return to it I will > find that the blue > > decode button is illuminated and stuck in continuous decode, the > waterfall is still > > scrolling but no decoding is taking place. The only way to stop > this is to shut > > WSJT-x down and restart it from scratch. > > This happens about once or twice a week and in that respect is not > the end of the > > world, but as I have seen this same problem across so many > versions, two different > > operation systems (Win 7 and 10) and two different computers, I > was wondering if > > this happens to anyone else and is it a known bug. > > I can’t remember what WSJT version first began displaying this > problem but there > > was a time when this was not evident, so something must have > changed. > > I am using WIN 10 64 bit, the Kenwood TS-870 and the US Navigator > interface. > > Anyone seen this or have any suggestions as to what is happening > when this lock up > > occurs? > > 73 Frank G4PMB > > > > > > > -- > Lance Collister, W7GJ(ex WA3GPL, WA1JXN, WA1JXN/C6A, ZF2OC/ZF8, > E51SIX, 3D2LR, 5W0GJ, E6M, TX5K, KH8/W7GJ, V6M, T8GJ, VK9CGJ, > VK9XGJ, C21GJ, CP1GJ, S79GJ, TX7MB) > P.O. Box 73 > Frenchtown, MT 59834-0073 > USA > TEL: (406) 626-5728 > QTH: DN27ub > Skype: lanceW7GJ > 2m DXCC #11/6m DXCC #815 > > Interested in 6m EME? Ask me about subscribing to the Magic Band > EME > email group, or just fill in the request box at the bottom of my > web > page (above)! > > |
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Marion D. Kitchens
That happens here from time to time. Best I can tell is that it is
toggle quoted message
Show quoted text
caused by my virus protection software doing some routine background operations "while the computer is not in use". It happens so seldom that I haven't sought a fix. Marion K4GOK On Tue, 4 Feb 2020 15:47:15 +0000 "Lance Collister, W7GJ" <w7gj@q.com> writes: Hi Frank, |
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Lance Collister, W7GJ <w7gj@...>
Hi Frank,
I also have had this exact same thing happen from time to time and I have no idea why. Make sure your computer firmware (NOT just operating system) is up to date. I did update the drivers for my computer, and I think that may have helped, but I am not sure. GL and VY 73, Lance On 2/4/2020 14:57:56, Francis Thompson wrote: Gentlemen, -- Lance Collister, W7GJ(ex WA3GPL, WA1JXN, WA1JXN/C6A, ZF2OC/ZF8, E51SIX, 3D2LR, 5W0GJ, E6M, TX5K, KH8/W7GJ, V6M, T8GJ, VK9CGJ, VK9XGJ, C21GJ, CP1GJ, S79GJ, TX7MB) P.O. Box 73 Frenchtown, MT 59834-0073 USA TEL: (406) 626-5728 QTH: DN27ub URL: http://www.bigskyspaces.com/w7gj Skype: lanceW7GJ 2m DXCC #11/6m DXCC #815 Interested in 6m EME? Ask me about subscribing to the Magic Band EME email group, or just fill in the request box at the bottom of my web page (above)! |
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Francis Thompson <icongeo@...>
Gentlemen,
For some time now, across several different versions of WSJT-x, I have been experiencing very intermittent lock ups of the program. If the program is left alone, in monitor mode, occasionally when I return to it I will find that the blue decode button
is illuminated and stuck in continuous decode, the waterfall is still scrolling but no decoding is taking place. The only way to stop this is to shut WSJT-x down and restart it from scratch.
This happens about once or twice a week and in that respect is not the end of the world, but as I have seen this same problem across so many versions, two different operation systems (Win 7 and 10) and two different computers, I was wondering if this happens
to anyone else and is it a known bug.
I can’t remember what WSJT version first began displaying this problem but there was a time when this was not evident, so something must have changed.
I am using WIN 10 64 bit, the Kenwood TS-870 and the US Navigator interface.
Anyone seen this or have any suggestions as to what is happening when this lock up occurs?
73 Frank G4PMB
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