locked Re: FW: WSJT lock ups

Herb Blue - WB8ASI

Thanks much Bill.  I'll check, but I probably have it.  Get notifications from Support Assist all the time.  Herb, WB8ASI

On February 4, 2020 at 6:22 PM Bill Somerville <g4wjs@...> wrote:

Hi Herb,

one known severe issue with Dell machines is a process called "Dell SupportAssist Remediation" using huge amounts of memory due to a memory leak. Check using Task Manager to see if you have this problem.

I believe the relevant advice from Dell Tech Support is:

"to uninstall, in this order, Dell Support Assist, Dell Support Assist Agent, then Dell Support Assist Remediation.  Reboot.  Then reinstall Dell Support Assist from the website, but do not reinstall remediation."


On 04/02/2020 23:07, Herb Blue wrote:
I'm an Dell XPS user as well, and am seeing the same issue.  Not often, but just a pain.  What "Dell related entities" can I delete.  Sure don't want to mess things up.  Thanks, Herb WB8ASI
On February 4, 2020 at 6:01 PM Joe <wq6q@...> wrote:

This was a big topic back a few months ago.  In my case, the Flex folks suggested it had to do with latency in the driver interrupt code.  Do a search for "latency" and/or " WSJT decoding stopping".  In my case, after weeks of sleuthing, and a lot of watching "Latency Monitor" results, I found that Dell (my machine is a Dell XPS) had loaded a lot of 'customer experience' monitoring software that ran in the background.  There were/are lots of references to this issue if you do a more global search for sound recording glitches related to latency in the drivers getting out of hand.  I removed all of the Dell related entities from the Control Panel, rebooted, and haven't had a fault since.  I can't really swear definitively that this was the cause, since I was also making a few other changes (like reverting to a prior version of WIndows (I have since gone back to the current version), disabling some plug and play drivers (but not all).  But at least one other person followed those steps and fixed his problem as well.

Good luck!!



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